Conflict is an inescapable part of life in any society
While we are all exposed to conflict in our daily lives, many of us lack the understanding and tools to manage conflict effectively. This causes some people to retreat from situations where conflict could arise, even when this means forgoing potential personal gains. This course is designed to increase your understanding of conflict and examine strategies to facilitate your ability to rise above the discomfort that often accompanies conflict whether at work, in social settings, or in your relationships.
Your OpportunityTo Learn From An Expert Whose Profession Necessitated Effective Daily Conflict Management
Throughout his exemplary career in service Jim Gourley learned that embracing conflict as it arose provided the best opportunity for successfully managing it. This was especially true when that conflict could result in fatalities if not managed effectively.
Enroll now to transform your approach when you are inevitably confronted with conflict at any level.
Curriculum
- Lesson 1: Introduction to Conflict Management (16:10)
- Lesson 2: Understanding Communication Styles (10:33)
- Lesson 3: Assertiveness and Negotiation Skills (12:12)
- Lesson 4: Understanding Conflict Resolution Models (7:51)
- Lesson 5: Conflict Resolution Techniques (9:05)
- Lesson 6: Team Conflict Resolution (7:18)
- Lesson 7: Managing Interpersonal Conflict (7:21)
- Lesson 8: Culture and Conflict (8:28)
- Lesson 9: Conflict Management in the Workplace (7:54)
- Lesson 10: Developing a Conflict Management Plan (21:58)
Your Instructor:
Sergeant Jim Gourley
For the past 24 years, Jim has proudly served his community as a member of a major municipal police agency in Canada. His knowledge and experience have been earned as a Patrol Officer, a Canine Unit Dog Handler, a Professional Standards (Internal Affairs) Detective, a Real Time Operations Centre Duty Staff Sergeant, and as a Sergeant of the Canine Unit. He recognizes that he has been fortunate to have developed a unique skill set as an accomplished leader, allowing him to embrace various types of conflict respectfully and honestly.
Over his career, Jim has been the recipient of many formal awards and acknowledgements. Most recently, he was Awarded the 2022 Queen Elizabeth II’s Platinum Jubilee Medal, and he was the co-winner of the 2022 Chief’s Leadership Award. He is a contributing member on various boards including; Canadian Police Canine Association, Health and Safety Committee, Driver Safety Compliance Liaison, and in various volunteer positions in his hometown.
Jim enjoys his active lifestyle as a person who loves to ski, play ice hockey, watch baseball, and long adventurous hikes with his family and their three dogs.
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